Client Optimization Analysts

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Title : Client Optimization Analysts
Category : Call Center
Type : Full Time
Address : 2411 Jefferson Road
Athens, GA 30607

Client Optimization Analysts
in Athens, GA

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We are growing our Client Optimization team and looking to add two full-time Client Optimization Analysts. The team is responsible for strategic planning, and intraday resource management, with the goal of ensuring the company is able to deliver on our client's call handling obligations, performance goals, and fiscal responsibilities.

What You Will Be Doing:

A typical day for a Client Optimization Analyst involves monitoring a group of programs in our 16 contact centers across the country. Communicating with our Operations teams, Client Success Teams to ensure daily goals are met. Analysts generate reports throughout the day, document actions taken to meet daily goals and manage automated emails by creating, deleting and managing accounts along with other responsibilities related to the role.

What We Are Looking For In Our Candidate:

  • Excellent communicate skills to effectively inform and update information across all levels of management
  • Strong multi-tasking ability
  • Ability to quickly analyze a situation with multiple variables and decisively take action
  • Takes the initiative to learn, develop, and advance as a valuable team member
  • Great attitude and work ethics while motivated for personal growth opportunities

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