Customer Service Sales Agent - Work From Home

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Title : Customer Service Sales Agent - Work From Home
Category : Call Center
Type : Part Time
Address : 24650 Center Ridge Road
Westlake, OH 44145

Customer Service Sales Agent - Work From Home
in Westlake, OH

Apply Now


Job Description

DialAmerica is hiring Work at Home agents to help answer calls behalf of our clients. As a Customer Service Sales Agent, you will ensure a memorable customer experience by using needs based selling strategies – listening, probing, educating - determine the customer’s needs and help them select the appropriate products and services.


For this position you will attend training on-site in our local call center.

In order to be considered for this position, you must have the following:
  • Windows 7+ PC or Laptop
  • 8 GB RAM
  • 4 processors
  • Monitor
  • Dedicated 5 Mbps or greater internet speed
  • Land line or reliable cell phone
  • Private working environment free from distractions and background noise


  • Job Responsibilities

    As a Customer Service Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer’s needs and help them select the appropriate products and services.Specific duties for this sales representative role include: 

    • Answering customer requests or inquiries
    • Upselling products and/or services to the customer
    • Identifying and resolving customer issues using problem-solving skills
    • Building a positive rapport across a variety of personality types
    • Continually maintaining a working knowledge of our clients' products, services and promotions
    • Putting the customer first and remaining polite and professional at all times
    • Documenting all customer information, communications and sales in a computer system

    Benefits

    Here’s just some of what we have to offer:
    • Competitive compensation - base salary + incentives
    • Set schedule
    • Weekly pay with direct deposit
    • Healthcare coverage and 401K
    • Paid on-the-job training
    • Supportive and motivating staff to help you succeed
    • Rapid opportunities for advancement
    • Work-life balance

    Job Requirements

    Requirements for this CSR role include the below:

    • Previous remote call center or customer service experience a plus
    • Private working environment free from distractions and background noise
    • Available for on-site training
    • Goal oriented with a healthy competitive spirit
    • Strong attention to detail, dependability, and follow through
    • Working knowledge of Windows-based software
    • Flexibility to adapt to changes in a growing organization
    • Self-motivated, positive attitude, and a love for hard work
    • Previous sales experience, a plus
    • Background and/or drug test may be required

    Apply now!

    ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States.

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER
    We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.




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