Marketing-Client Services - Account Management

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Title : Marketing-Client Services - Account Management
Category : Marketing
Type : Full Time
Address : 960 Macarthur Blvd
Mahwah, NJ 07495

Marketing-Client Services - Account Management
in Mahwah, NJ

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Job Description

DialAmerica has new client business and new  full-time Account Management openings in our Marketing/Client Services Department at our Corporate Headquarters in Mahwah, NJ (Northern Bergen County).

We are seeking career-minded individuals with the desire to succeed in a high performing, team oriented environment. In this role, you will be working on a marketing team assigned a client's marketing program. You and your team are a liaison between this client and our company. Our clients are major companies in healthcare, financial, consumer products, publishing, and energy and travel industries. GREAT OPPORTUNITY FOR  A NEW GRAD!

Job Responsibilities

  • Primary or secondary point of contact for assigned clients
  • Accountable for maintaining positive, productive relationships with your assigned clients
  • Responsible for day-to-day service delivery for your client programs
  • Implementing, coordinating, and managing the set-up of new client programs with our corporate and contact center staff
  • Providing contact center staff with program specifications and goals
  • Generating, analyzing, and delivering regular client program reports
  • Monitoring and analyzing program performance
  • Monitoring live agent phone calls
  • Representing clients internally and addressing ongoing service needs
  • Proactively identifying and pursuing resolution of issues affecting client programs
  • Fulfilling established performance levels and continuously making recommendations for improvements
  • Occasionally traveling to clients headquarters and/or centers
  • Presenting or assisting in the presentation of program results and summaries to internal staff/clients

THIS IS NOT A PHONE SALES POSITION.

Job Requirements

Our ideal candidate:

  • A bachelor’s degree in Marketing, Communications or another related field
  • Some experience in marketing or client service role ( includes college internships)

Benefits

What we offer:

  • Competitive starting salary with bonus potential
  • Exciting growth opportunities--a majority of our promotions are internal
  • Ability to work with an outstanding team
  • Our program has the building blocks to help you structure a successful and rewarding career with us

  

At DialAmerica, YOU are the Difference! 
Apply now!


WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
 


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Life At DialAmerica

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