Systems Engineer - CorpHQ

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Title : Systems Engineer - CorpHQ
Category : Technical Support
Type : Full Time
Address : 960 Macarthur Blvd
Mahwah, NJ 07495

Systems Engineer - CorpHQ
in Mahwah, NJ

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Job Description

DialAmerica is one of the nation's largest privately held teleservices companies. Headquartered in Mahwah, New Jersey, DialAmerica has 16 call centers located throughout the United States with a diverse portfolio of clients in financial services, communications, healthcare, consumer products and others. At DialAmerica, we believe in providing professional opportunities in a team environment.

Job Responsibilities

The Support Engineer position will be assisting users in accessing and resolving computer hardware and software problems/desktop support specialist; provide technical, operations and PC training support to corporate staff, call center users and remote workers via chat, phone or email. Configure and install desktop PC's, resolve hardware/software issues, troubleshoot connectivity issues, and ensure user satisfaction. Open, track, document and close trouble tickets using home grown ticketing system. Assist in monitoring building and alarm systems on a rotating schedule. GREAT OPPORTUNITY FOR A NEWER GRAD!

Our Successful Support Engineers have:

• Excellent communication skills for interaction with staff
• Very professional, courteous and patient
• Organized and able to multi task and prioritize projects
• Eager to learn
• Team player and able to work independently when needed
• Basic understanding of Microsoft Operating Systems (client/server)

• Basic understanding of Microsoft Office products (version 2010 and later)
• Knowledge of Windows 10/Printer Support  is a must

• Some experience with VPN, Citrix, Remote Desktop, Active Directory administration and various IT server experience  is a plus
• Flexible for changes in schedule and rotating on-call responsibilities for evening and weekend coverage
• Education  - Bachelor's or an Associates degree in Computer Science is a plus

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